Shipping Policy

SHIPPING AND CANCELLATION POLICY

At Ace Baits, we aim to provide the best possible service to our customers, which is why we strive to dispatch all orders as quickly as possible.

All standard orders will be delivered within 3 - 5 working days. For those needing quicker delivery, we offer an express shipping option that guarantees delivery within 1 - 3 working days for an additional fee as noted at checkout.

Processing Time:

Upon receiving your order confirmation email, we will process all orders within 24 to 48 hours, excluding weekends and holidays. Please keep in mind that there may be potential delays due to a high volume of orders or issues with the delivery service that are beyond Ace Baits' control.

Lost or Stolen Packages:

We are not responsible for lost or stolen packages. If your package is lost or stolen, please contact the delivery service provider for assistance.

International Shipping:

At the moment, we only offer shipping within the UK, but we are looking to expand our shipping options in the near future. We appreciate your patience and support, and we are committed to providing you with the best possible shopping experience.

Multiple Packages:

When ordering clothing, some items in your order may originate from various distribution centres, leading to the delivery of multiple packages.

Order Status:

Once your order has been shipped, we will send you an email notification containing a tracking number that you can utilise to monitor its progress. Please allow up to 24 hours for the tracking information to be updated. If there are any issues with your tracking, reach out to us at contact@acebaits.co.uk and provide your name and order number, and we will investigate the issue for you.

Additional Notes:

Free standard delivery is available on orders over £50. Otherwise, the cost will be displayed at checkout.

Please note that our shipping policy may be modified at any time without prior notification. If you have any additional inquiries, please do not hesitate to reach out to us at contact@acebaits.co.uk.

The Shipping and Delivery Policy outlined herein should be read along with our website's Terms and Conditions. We reserve the right to make changes to this Policy at our discretion.

Ace Baits Ltd - 16029298
11B Glebe Road
Margate
CT9 5PR
England