Contact Information
We're here to help! If you have any questions, comments, or concerns, please don't hesitate to get in touch with us.
Email
The best way to contact us is by email. You can reach us at contact@acebaits.co.uk. We try to respond to all emails within 24 hours.
Live Chat
You can also talk to us on our live chat. If we're not available, you can leave us a message and we'll get back to you as soon as possible.
Address
If you need to send us something by mail, our address is:
Ace Baits Ltd
11B Glebe Road
Margate
CT9 5PR
Refunds
If you wish to process a refund, please contact us or use the link on our refund page to process a refund before sending your return to us. Returns sent before approval may not be accepted and are subject to full terms and conditions.
Raising a Complaint
At Ace Baits Ltd, we are committed to providing high-quality products and services. However, if you are not satisfied with any aspect of our service, we encourage you to let us know so that we can address your concerns and improve our offerings.
How to File a Complaint
By Email:
Email us at contact@acebaits.co.uk.
By Post:
Ace Baits Ltd
11B Glebe Road
Margate
CT9 5PR
Company Number: 16029298
Information to Include
- Your name
- Contact details
- Clear description of your complaint
- Relevant information such as order numbers or dates
Our Response
- Acknowledgment: We will acknowledge receipt of your complaint within 5 working days.
- Resolution: We aim to resolve complaints within 14 working days. If more time is needed, we will provide an update and an estimated resolution timeframe.
Further Actions
If you are not satisfied with our response, you have the right to lodge your complaint with the relevant data protection authority. For more information, visit the Data Protection Act - GOV.UK.
We take all complaints seriously and use them to improve our services. Thank you for your feedback, and we will do our best to resolve your complaint to your satisfaction.
Ace Baits Ltd - 16029298
11B Glebe Road
Margate
CT9 5PR
England
